Fractional Operations Support
You need a right hand. Not another hire.
You don't need a full-time Director of Operations. You need someone who picks up what you drop, runs point on the things that need running, and fixes shit before you notice it's broken. An operations brain on retainer. Without the full-time salary.
Starts at $1,500/month. Free discovery call.
Where your time is actually going.
You open Slack first thing in the morning and somehow lose two hours before you've actually started.
Your inbox is a mess and you keep saying you'll fix it but you never do.
You hired a VA. It didn't stick. You're not sure why.
Your calendar is run by other people, not by you.
You're spending your best hours on admin instead of growing the business.
Things fall through the cracks because there is no system for them and nobody is watching.
None of this gets fixed by hiring another VA. It gets fixed by having the right person on retainer.
What we do
What we do for retainer clients.
This is a two-person operation. Erin leads strategy, systems, and AI integration. Kelly leads execution, inbox triage, calendar coordination, and the day-to-day right-hand work. One retainer covers both of us working on your business.
Inbox management and email triage. Real triage. Not "delete the spam." The kind of setup where you open your inbox and only see what actually needs you, with the rest sorted, drafted, or handled.
Calendar coordination and meeting prep. Your calendar should be working for you, not run by other people. I handle the scheduling chaos, the meeting prep, the agenda, the recap, and the follow-up.
Internal reporting and team oversight. Weekly and monthly reporting that pulls from your actual systems instead of you cobbling it together every Friday. Plus team check-ins so you know what is moving without micromanaging.
Vendor and contractor coordination. Onboarding new vendors, managing the back-and-forth, paying invoices, keeping contracts organized. The stuff that "should not take this long" but always does.
Strategic operational support. This is the difference between a VA and an EA with a systems brain. Proactive problem-solving, anticipating what is coming, fixing things before you notice they are broken.
Maintenance on your automations and systems. Whether I built them or someone else did. When a tool changes its API or a workflow needs adjusting, that is included.
Small project work captured and handled. The "hey can you fix this one small thing this week" requests get a real place to live, get owned, and get done.
AI-augmented work where it helps. First-draft emails, meeting summaries, content drafts, research synthesis. The boring repeatable tasks get AI assistance so your hours go further.
How it works
Four steps. Zero ghosting.
Discovery Call (Free)
We talk about what's eating your time, what you've tried, and what you actually need a right hand for. I'll tell you if I'm the right fit or not.
Onboarding Sprint (Weeks 1-2)
I get full context on your business, your tools, your team, and your current chaos. Quick wins go up front so you feel the difference in the first 2 weeks.
Weekly Cadence
A weekly sync call, a shared project board where every task is tracked, async updates between meetings, and direct access through Slack or email or whatever works for your brain.
Monthly Check-Ins
What is working, what needs adjusting, what to prioritize next month. You will never wonder what we are working on. You will never have to chase me for an update.
Years of operations and executive support
Automated workflows built
NPS rating maintained company-wide at prior role
Investment
Three retainer tiers. Pick what fits your week.
30 days notice to cancel. No long-term contracts. Flex up or down month to month.
Tier 01 · Light Touch
Right Hand Light
10 hours a month. Inbox triage, calendar coordination, light project tracking, and the "hey can you handle this one thing this week" requests. Perfect if you mostly need someone to keep things from falling through the cracks.
$1,500/mo
10 hours. Cancel anytime.
Book a discovery callTier 02 · Most popular
Right Hand Pro
20 hours a month. Everything in Tier 01 plus full operational support, internal reporting, vendor coordination, team oversight, and ongoing maintenance on automations and systems. This is where most clients land.
$2,500/mo
20 hours. Cancel anytime.
Book a discovery callTier 03 · Embedded
Embedded Partner
30+ hours a month. Everything in Tier 02 plus active system builds, AI workflow integration, and the strategic operations work that usually gets billed as a project. I'm in your business like a fractional COO, just at a fraction of the cost.
From $4,000/mo
30+ hours. Cancel anytime.
Book a discovery callFor context
A full-time Director of Operations runs $120K to $200K a year plus benefits. A fractional COO typically charges $5K to $10K a month. Mine: a fraction of either, with a real two-person partnership (me and Kelly), starting at $1,500.
Need a one-time fix instead of a retainer? Start with the Operations Teardown ($1,500).
Book Your Free Discovery CallNot sure if you're ready?
Two smaller ways to test fit before a retainer.
The 5-Minute Operations Audit
6 questions, 5 minutes, a real score and a personalized plan for what to fix first. If you score low, you'll know what kind of help you actually need before you commit to anything.
Take the AuditOperations Triage
10 days. One concrete thing built and shipped (Asana, Zapier, CRM cleanup, SOP). Many retainer clients start here as a low-commitment test before signing up for ongoing work.
Learn About TriageQuick answers
Common questions
Stop being your own operations team.
Let's talk about what you actually need a right hand for. Free discovery call. Zero pressure.
Book Your Free Discovery Call